The current COVID-19 situation may delay your shipment by as much as 7-12 days.
Normally, your Order is processed in 1-2 business days to despatch.
We appreciate your patience as we always try to do our best to have your garments delivered to you as quickly as possible, choosing the best possible postal method for your area, whether that be Australia Post or door-to-door courier.
For Standard Shipping ($20 flat rate), allow 5-10 days for your garments to reach you if you're in a major city. And a little longer if you're in remote areas.
For Express Shipping ($30 flat rate) we use Australia Post Express International and your package normally arrives within 2-5 days of despatch but if you're in a remote area it may take a little longer.
We offer Free standard shipping for all New Zealand orders over $200. If you'd like Express, simply let us know and we'll sort it out for you for an additional $30.
General Terms of Delivery
Delivery times only apply to products currently in stock.
In periods of high demand it is possible that an order will be accepted, with insufficient stock to fulfil it. In this case we will contact you as soon as possible to let you know and give you the option either to exchange it or obtain a refund.
When required, deliveries must be signed for by either yourself or a trusted friend/neighbour.
We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address - if this affects an order you place, we will notify you as soon as possible.
In an ideal World, tradesmen would always come on time and we’d all get a good night’s sleep, but the truth is things happen that may cause a delay in your order being delivered to you.
So, please wait an extra few days and if it still hasn’t arrived send us an email.
We use secure postal and courier services. If for any reason you do not receive your package, we will do our best to help track it down however we cannot be held responsible for replacing it.
If you suspect your parcel may have gone missing, contact us and we'll be happy to sort it out for you.