COVID-19: When preparing your Order we strongly enforce essential health and hygiene protocols which include thorough hand washing, sanitiser use and the wearing of gloves.
Your shipping choices:
Free Shipping on orders over $200
Flat rate $10 Standard or $17 Express Shipping on orders under $200
$7 Express Shipping Upgrade on orders over $200
We fulfil your order from our Melbourne warehouse, normally allow 1-3 days for Express Shipping & 4-8 days for Standard Shipping. However, the current COVID-19 situation will delay shipping times by as much as 7-12 days. It may also take a little longer if you're in a remote area.
Normally your order is processed the same day. During busy times your order may not be able to be processed immediately and it may take 1-2 business days to despatch.
We do our best to have your garments delivered to you as quickly as possible, choosing the best possible postal method for your area, whether that be Australia Post or door-to-door courier and we appreciate your patience when this takes a little longer than expected.
If you need your Peachymama in a hurry we'll make it happen for you.
We have access to fast couriers that may cost a little extra than our standard services but we'll get the best rate on the day. If you need this, be sure to let us know via FB Messenger, email or call us on 1300 473 224 or +61 437 826 656.
General Terms of Delivery
Delivery times only apply to products currently in stock.
In periods of high demand it is possible that an order will be accepted, with insufficient stock to fulfil it. In this case we will contact you as soon as possible to let you know and give you the option either to exchange it or obtain a refund.
When required, deliveries must be signed for by either yourself or a trusted friend/neighbour.
We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address - if this affects an order you place, we will notify you as soon as possible.
In an ideal World, tradesmen would always come on time and we’d all get a good night’s sleep, but the truth is things happen that may cause a delay in your order being delivered to you.
So, please wait an extra few days and if it still hasn’t arrived send us an email.
We use secure postal and courier services. If for any reason you do not receive your package, we will do our best to help track it down however we cannot be held responsible for replacing it.
If you suspect your parcel may have gone missing, contact us and we'll be happy to sort it out for you.
Yes, you are entitled to a full refund of the cost of your garment, if the following criteria is met:
Your request is within the return period from the date you receive your order.
The garment(s) is in its original condition and has not been washed.
The garment(s) has never been worn - apart from trying it on for fit.
The garment has not been sold as a Final Sale or Clearance item where it has been clearly labeled as such prior to purchase.
30 Day Returns
We want you to be happy with the items you’ve ordered. But sometimes that’s just not the case, perhaps a little too big or the colour isn’t quite right.
Peachymama’s standard return window is 30 days from the date your order is delivered. This will normally give you plenty of time to receive and try on your items.
Can I Exchange my items?
You can send the item back to us with an accompanying note on the exchange.
Or alternatively, we’ve found that the quickest and easiest way to ensure you get the items you want before they sell out is to re-Order and then send back the incorrect item for a refund.
However, please note that on sale items we offer a credit note only. Clearance items are already heavily discounted and therefore are not able to be returned except if faulty.
If we’ve sent you the wrong item by mistake or the item is faulty, we will happily refund you for the item and reimburse you for the return postage.
Final Sale & Clearance Items
Clearance items are clearly labeled and are usually end of season stock that is heavily discounted. We’re unable to accept returns or exchanges for these items so please choose carefully. No further discounts apply, including discount codes or free shipping codes.
Occasionally, we run Promotions where a free item is included when either the item quantity or dollar value of your Order exceeds a defined threshold (eg. ‘Spend $100 get a Free Bra’ or ‘Buy 3 Tops Get The 4th Free’). If you decide to return any item for a refund and this changes your final Order so that it is now below the Promotion’s threshold (either by quantity or value); you have two options:
You are charged the full price of the Free item and this amount is deducted from the total refund payable to you; or
You return the Free item (unused as per our return policy and we refund the total amount payable to you.
Stop! Don’t Wash Your Garment Yet.
This is important: We cannot refund or exchange garments that have been worn or washed. To make sure you have the best experience, always try it on and check the garment thoroughly for size, fit and faults before washing.
When Returning 'Original Condition' Is Important
We’re a small family business and we need to be able to resell the item you’re returning. So that means all tags and labels are still attached and the garment has never been washed or worn, apart from trying it on for fit. If the garment being returned has been washed, is marked ( eg. makeup, deodorant stains, perspiration marks, dirt, pet hair, etc) or if the garment has any strong odours (eg. perfume or deodorant), we reserve the right to refuse a refund on that item and will not incur the cost of postage back to you.
Please ensure that your Peachymama swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
Multi-Packs & Bundles
Peachymama offers you a wide range of pre-designed multi-packs consisting of some of our most popular items bundled into one easy to buy package.
These multi-packs are normally discounted and so if you decide to return a portion of it, the refund you’ll receive will be a) the purchase price of the Multi-Pack minus b) the full retail price value of the items you wish to keep.
It just means that the discount you receive when purchasing the multi-pack is no longer applied and the items you keep will be at their full retail price.
No further discounts apply to multipacks, including discount codes or free shipping codes.
Incorrect Items or Faults
We use high quality fabrics and accredited manufacturers. But on a very rare occasion you may have been sent a garment with a fault (eg. stitching coming away or fabric flaw, etc) or simply the wrong garment, please contact us and we'll sort it out. If you find a fault, simply take a photo and send it to us.
The Best Way to Return Your Garment
Check that the garment is in its original condition with all tags & labels attached.
Neatly fold the garment - please don’t scrunch them in a ball as this damages the fabric and if so we will charge a $5 repressing fee.
Ensure it is clean and free of lint
Insert any paperwork required
Place it back in its original packaging or a clean plastic bag.
Post it back to us.
Peachymama Returns PO Box 498 Elwood Victoria 3184 Australia