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Eg : Austpost charges 10 $
We want you to be happy with the items you have ordered. But sometimes that’s just not the case, perhaps a little too big or the colour is not quite right.
Peachymama’s return window is 14 days from the date your order is delivered. This will give you time to receive and try on your items.
We will offer an exchange for size and same price items only. If you would like another size or product of equal value, please fill in the returns form and send it through. Where the requested/size is available, it will be sent out with free postage. If the requested size/item is out of stock, the refund will be processed.
No return or refund on Clearance items.
Occasionally, we run Promotions where a free item is included when either the item quantity or dollar value of your Order exceeds a defined threshold (eg. ‘Spend $100 get a Free Bra’ or ‘Buy 3 Tops Get The 4th Free’). If you decide to return any item for a refund and this changes your final Order so that it is now below the Promotion’s threshold (either by quantity or value); you have two options:
This is important: We cannot refund or exchange garments that have been worn or washed. To make sure you have the best experience, always try it on and check the garment thoroughly for size, fit and faults before washing.
We’re a small family business and we need to be able to resell the item you’re returning. So that means all tags and labels are still attached and the garment has never been washed or worn, apart from trying it on for fit. If the garment being returned has been washed, is marked ( eg. makeup, deodorant stains, perspiration marks, dirt, pet hair, etc) or if the garment has any strong odours (eg. perfume or deodorant), we reserve the right to refuse a refund on that item and will not incur the cost of postage back to you.
No return or refund on Clearance items.
Swimwear and Nursing Bras can not be returned in the interest of hygiene . Please check the sizeing as per the chart and we are happy to assist with any specific measurements . You may email to online@peachymama.com.au
Peachymama offers you a wide range of pre-designed multi-packs consisting of some of our most popular items bundled into one easy to buy package.
These multi-packs are normally discounted and so if you decide to return a portion of it, the refund you’ll receive will be a) the purchase price of the Multi-Pack minus b) the full retail price value of the items you wish to keep.
It just means that the discount you receive when purchasing the multi-pack is no longer applied and the items you keep will be at their full retail price.
No further discounts apply to multipacks, including discount codes or free shipping codes.
We use high quality fabrics and accredited manufacturers. But on a very rare occasion you may have been sent a garment with a fault (eg. stitching coming away or fabric flaw, etc) or simply the wrong garment, please contact us and we'll sort it out. If you find a fault, simply take a photo and send it to us.
Send to:
Peachymama
Unit 01/31 , Fiveways Business Centre,
Keysborough Close, Keysborough
Vic 3173
Australia
For normal returns, it is your responsibility to pay for postage when returning an item to us.
If the criteria for a refund is not met for any reason, it will also be your responsibility for the postage back to you.