Nursing Knit Sweater - Charcoal

COVID-19: When preparing your Order we strongly enforce essential health and hygiene protocols which include thorough hand washing, sanitiser use and the wearing of gloves.

Flat Rate $10 Shipping

Your shipping choices:

• Free Shipping on orders over $200
• $10 Standard flat rate Shipping on orders under $200
• $17 Express Shipping on orders under $200
• $7 Express Shipping on orders over $200

We fulfil your order from our Melbourne warehouse, normally allow 1-3 days for Express Shipping & 4-8 days for Standard Shipping. However, the current COVID-19 situation will delay shipping times by as much as 7-12 days. It may also take a little longer if you're in a remote area.

Normally your order is processed the same day. During busy times your order may not be able to be processed immediately and it may take 1-2 business days to despatch.

We do our best to have your garments delivered to you as quickly as possible, choosing the best possible postal method for your area, whether that be Australia Post or door-to-door courier and we appreciate your patience when this takes a little longer than expected.

Urgent Orders

If you need your Peachymama in a hurry we'll make it happen for you.

We have access to fast couriers that may cost a little extra than our standard services but we'll get the best rate on the day. If you need this, be sure to let us know via FB Messenger, email or call Stacey on 1300 473 224.

General Terms of Delivery

Delivery times only apply to products currently in stock.

In periods of high demand it is possible that an order will be accepted, with insufficient stock to fulfil it. In this case we will contact you as soon as possible to let you know and give you the option either to exchange it or obtain a refund.

When required, deliveries must be signed for by either yourself or a trusted friend/neighbour.

We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address - if this affects an order you place, we will notify you as soon as possible.

Missing Parcel

In an ideal World, tradesmen would always come on time and we’d all get a good night’s sleep, but the truth is things happen that may cause a delay in your order being delivered to you.

So, please wait an extra few days and if it still hasn’t arrived send us an email.

We use secure postal and courier services. If for any reason you do not receive your package, we will do our best to help track it down however we cannot be held responsible for replacing it.

If you suspect your parcel may have gone missing, contact us and we'll be happy to sort it out for you.

30 Day Returns

We want you to be happy with the items you’ve ordered but sometimes they just don’t suit.

Peachymama’s standard return window is 30 days from the day you placed your order. This will normally give you plenty of time to receive your Order and try on your items.

We understand how busy things can get with a baby so if you think you may be a little late returning your item, simply email us to let us know.

Refund Policy

Yes, you are entitled to a full refund of your garment costs if the following criteria is met:

1. Your request is within the return period from date of shipping confirmation email.
2. The garment(s) is in its original condition and has not been washed.
3. The garment(s) has never been worn - apart from trying it on for fit.
4. The garment has not been sold as a Final Sale or Clearance item where it has been clearly labeled as such prior to purchase.

Can I Exchange my items?

Yes. Send the item back to us with an accompanying note on the exchange.

Alternatively, we’ve found that the quickest and easiest way to ensure you get the item you want before it sells out is to place a new Order for the item you want and then send back the incorrect item for a refund.

Please note that Clearance items are not eligible for exchange.

Sale Items

If your garment has been purchased with any kind of sale or discount applied, we offer a refund or exchange if returned within the 30 day timeframe.

If your return is outside this timeframe, we offer credit note only.

If garments are not sent back in original condition and with all tags attached we reserve the right to decide if your item is eligible for a return or not according to the criteria set out below.

Final Sale & Clearance Items

No return, exchange or refund on Clearance or Final Sale items.

Clearance items are clearly labeled and are usually end of season stock that is heavily discounted.

We’re unable to accept returns for these items so please choose carefully.

Multi-Packs & Bundles

Peachymama offers you a wide range of pre-designed multi-packs consisting of some of our most popular items bundled into one easy to buy package.

These multi-packs are normally discounted and so if you decide to return a portion of it, the refund you’ll receive will be a) the purchase price of the Multi-Pack minus b) the full retail price value of the items you wish to keep.

It just means that the discount you receive when purchasing the multi-pack is no longer applied and the items you keep will be at their full retail price.

Promotions

Occasionally, we run Promotions where a free item is included when either the item quantity or dollar value of your Order exceeds a defined threshold (eg. ‘Spend $100 get a Free Bra’ or ‘Buy 3 Tops Get The 4th Free’…etc).

If you decide to return any item for a refund and this changes your final Order so that it is now below the Promotion’s threshold (either by quantity or value); you have two options:

1. You are charged the full price of the Free item and this amount is deducted from the total refund payable to you; or
2. You return the Free item (unused as per our return policy and we refund the total amount payable to you.

Incorrect Items or Faults

If we’ve sent you the wrong item by mistake or the item is faulty, we will happily exchange for another or apply a refund. We reimburse you for the return postage back to us so please also send us a photo of the postage receipt.

Note: If you find a fault, simply take a photo and email it to us along with your details.

Stop! Don’t Wash Your Garment Yet.

This is important: We cannot refund or exchange garments that have been worn or washed.

To make sure you have the best experience, always try it on and check the garment thoroughly for size, fit and faults before washing.

Why ‘Original Condition’ is Important

We’re a small family business and we need to be able to resell the item you’re returning. So that means all tags and labels are still attached and the garment has never been washed or worn, apart from trying it on for fit.

If the garment being returned has been washed, is marked ( eg. makeup, deodorant stains, perspiration marks, dirt, pet hair, etc) or if the garment has any strong odours (eg. perfume or deodorant), we reserve the right to refuse a refund on that item and will not incur the cost of postage back to you.

Swimwear Hygiene

Please ensure that your Peachymama swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

Check If You're Eligible

• Your request is within the return period from date of shipping confirmation email.
• The garment(s) is in its original condition and has not been washed.
• The garment(s) has never been worn - apart from trying it on for fit.
• The garment is not a Clearance item.

If you're unsure, simply send us an email, call or text.

The Best Way to Return Your Garment

1. Check that the garment is in its original condition with all tags & labels attached.
2. Neatly fold the garment - please don’t scrunch them in a ball as this damages the fabric and if so we will charge a $5 repressing fee.
3. Ensure it is clean and free of lint
4. Insert any paperwork required
5. Place it back in its original packaging or a clean plastic bag.
6. Post it back to us.

Return Postage

Send to:

Download Returns form (include this form with your parcel)

For normal returns, it is your responsibility to pay for postage when returning an item to us.

If the criteria for a refund is not met for any reason, it will also be your responsibility for the postage back to you.